FAQ
GENERAL INFORMATION ABOUT MADEIRA.COM.PL
1. What services does Madeira.com.pl offer?
We offer comprehensive organisation of guided tours, treks, sports camps, team building trips, airport transfers, car hire and booking of accommodation and air tickets.
2. What types of excursions can I book?
We offer sightseeing tours, trekking tours, ocean cruises and excursions to lesser-known corners of Madeira.
3. Do you offer excursions in English?
Yes, we organise excursions with a English-speaking guide.
4. How do I book a tour or service?
Bookings can be made via the form on our website, by email or by telephone.
5. Can I sign up for a tour individually?
Yes, we offer both group and individual tours.
6. How can I contact your Customer Service Office?
You can contact our BOK via the contact form on our website, by telephone or by email. Our team is ready to answer all your questions and help you organise your dream trip to Madeira.
TREKKING IN LEVADAS
7. What are the most popular trekking routes in Madeira?
Among the most popular are: PR1 Pico do Arieiro - Pico Ruivo, PR6 Levada das 25 Fontes, PR9 Levada do Caldeirão Verde and PR8 São Lourenço.
8. Are all the levadas safe for beginners?
Some trails, such as Levada das 25 Fontes, are easy, but others, such as Levada do Caldeirão do Inferno, require more caution.
9. Are the levadas well marked?
Popular trails are well-marked, but on less frequented routes it is worth having a map or an app with the route.
10. How do I prepare for trekking?
Comfortable trekking shoes, layered clothing, a torch (for routes with tunnels) and a supply of water are essential.
11. is the São Lourenço trail difficult?
It is a moderately challenging trail through rugged, volcanic landscapes with beautiful ocean views.
TRANSPORT AND CAR RENTAL
12. do you offer airport transfers?
Yes, we provide private and group airport transfers.
13. Is it possible to rent a car from you?
Yes, we work with local rental companies and offer a wide range of cars.
14. Is it worth hiring a car in Madeira?
Yes, a car gives you more freedom to explore the island, especially the less accessible areas.
CRUISES AND OTHER ATTRACTIONS
15. Do you organise additional activities during the camp?
Yes, we are an officially registered tourist office in Portugal and have a wide range of activities and services in the tourism industry. For an additional fee on the application form, you can choose from the available activities, including optional excursions, trekking walks, boat cruises, canyoning and many more.
16. Do you organise ocean cruises?
Yes, we offer catamaran cruises, including dolphin and whale watching.
17. Is it possible to see whales and dolphins in Madeira?
Yes, dolphins can be seen all year round and whales are seen seasonally.
18. What other attractions are worth seeing in Madeira?
We recommend Funchal, the swimming pools at Porto Moniz, the Botanical Garden and the Tropical Garden and the traditional sledge ride down Monte.
SPORTS CAMPS AND COMPANY TRIPS
19. What sports do the camps cover?
We organise camps for footballers, tennis players, swimmers, runners and other sports.
20. Do you organise team-building trips for companies?
Yes, we offer comprehensive organisation of events and team-building programmes.
21. What is the accommodation like during sports camps?
Participants can choose between hotels, flats and sports centres.
22. Can I sign up for a camp individually, without a group?
Yes, it is possible to sign up for our camps individually, once you have selected a specific camp date, and then you must wait for an email confirming the availability of places at the camp. We provide professional sports facilities and a full schedule of activities.
RESERVATIONS AND PAYMENTS
23. What is the process of booking and purchasing a camp?
If you are interested in taking advantage of our training camp offer, please fill in the pre-booking form. We will contact you immediately to arrange all the details and prepare a contract for you.
24. What are the available payment methods?
We accept bank transfers and payment via the Stripe system.
25. Is it possible to cancel a booking?
Yes, details of the cancellation conditions can be found in the terms and conditions on our website.
26. How can I book flight tickets to Madeira?
You can book your flight tickets to Madeira directly on our website in the Flight Tickets section - quickly, conveniently and at the best prices.
27. How do I book a hotel in Madeira?
You can book a hotel in Madeira directly on our website under Flight Tickets.
BLOG AND ADDITIONAL INFORMATION
28. Can I find practical information about Madeira on your blog?
Yes, we publish articles about nature, attractions, cuisine and life on Madeira.
29. How can I keep up to date with your offer?
To keep up to date with our offer, visit our website regularly at www.madeira.com.pl, follow us on Facebook Madeira.com.co.uk and join the Madeira4You group. Also follow us on Instagram under the name Madeira.com.pl
30. Do you help with finding property in Madeira?
Yes, we work with real estate agencies and offer advice on buying or renting.
31. Are there fees for hiking trails in Madeira?
All trails marked as PR have a 3euro fee. For more information on fees and bookings, visit Madeira's official website: simplifica.madeira.gov.pt
32. Are there toll roads in Madeira?
No, all roads in Madeira, including modern expressways and tunnels, are free of charge.
National Tourist Register - licence RNAVT n° 11932
+451 913 254 957
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